Shipping policy
We aim to dispatch orders placed before 17:00, Monday to Friday, on the same day. Orders placed after 17:00 or during the weekend are normally dispatched the next business day.
During busy periods, holidays or circumstances outside our reasonable control, processing may take slightly longer. If a significant delay occurs, we will do our best to keep you informed.
💳 Shipping Rates
We keep shipping simple and transparent.
Netherlands: Shipping costs €4.95. Free shipping on orders of €39.95 or more.
Other European Union countries: Shipping costs €9.95. Free shipping on orders of €69.95 or more.
The available shipping options and final shipping costs for your destination will always be shown at checkout before you complete your order.
If delivery to your country is not available at checkout, you can contact us at info@valdspore.com to ask about possible shipping options.
📅 Delivery Times
Estimated delivery times are:
Netherlands: 1–2 business days
European Union: 3–5 business days
Delivery times are estimates and may vary depending on the destination, carrier, holidays and circumstances outside our reasonable control.
🔍 Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email with a PostNL tracking link where available.
If you have not received tracking information within a reasonable period after placing your order, please check your spam folder or contact us directly.
⚠️ Shipping Delays & Lost Packages
Although we work closely with PostNL to ensure reliable delivery, delays can occasionally occur due to weather, customs, local delivery partners or other circumstances outside our reasonable control.
If your parcel appears to be lost or is delayed beyond the expected delivery window, please contact us. We will investigate the shipment with PostNL and work with you to resolve the issue.
Your statutory rights regarding delivery are not affected.
📍 Incorrect Addresses
Please make sure your shipping information is complete and correct before placing your order.
If you notice an error after ordering, contact us as soon as possible. If your order has not yet been dispatched, we will try to correct the address.
If a parcel cannot be delivered because incorrect or incomplete shipping information was provided, reasonable additional shipping costs may apply if the parcel needs to be sent again.
📸 Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us at info@valdspore.com with your order number and, where possible, clear photos of the issue.
Please contact us as soon as reasonably possible so we can investigate the issue and arrange an appropriate solution.
This does not affect your statutory consumer rights.
🌍 Customs, Duties & Taxes
All consumer prices displayed on Valdspore include applicable VAT.
Orders delivered within the European Union generally do not involve customs duties on delivery.
If we make delivery available to destinations outside the European Union, additional import duties, taxes or customs charges may apply. These charges are determined by the destination country's authorities and may be the responsibility of the recipient where permitted by applicable law.
Any applicable shipping charges will be shown during checkout.
💬 Contact
Valdspore
info@valdspore.com
Het Bildt 169
8245 CN Lelystad
The Netherlands
KVK 81311915
VAT NL003554073B39
