Privacy policy
Valdspore respects your privacy. This policy explains what personal information we collect, why we collect it, how we use it, and what rights you have.
Our store is hosted by Shopify. Shopify processes personal information on our behalf to provide its services and, for certain services, may process personal information as an independent data controller in accordance with its own privacy policy. For the purposes of applicable data protection law, Valdspore is the data controller for the personal information we process for our own purposes.
📋 Information We Collect
Contact details including your name, email address, phone number, billing address and shipping address.
Order information including the products you view, add to your cart or purchase, your transaction history, and any returns or exchanges.
Payment information processed by our payment providers. We do not store your full card details.
Account information if you create an account, including information associated with your customer account.
Communications including anything you send us by email or through our contact form.
Device and usage information including your IP address, browser type, device identifiers, and how you navigate our website.
📥 How We Collect It
We collect personal information directly from you when you place an order, create an account, sign up for marketing, or contact us.
We may also collect information automatically through cookies and similar technologies when you visit our website, and receive information from service providers that process information in connection with our store.
🎯 Why We Use It
To fulfil your order. This includes processing payments, arranging shipping, handling returns, and sending order confirmations and delivery updates. Legal basis: performance of our contract with you.
To communicate with you. This includes answering questions and providing customer support. Legal basis: performance of our contract with you or our legitimate interest in responding to your enquiries.
For marketing. This includes sending email marketing where you have signed up and showing relevant advertising where permitted. Legal basis: your consent where required. You can withdraw your consent at any time.
For analytics and improvement. This helps us understand how our website is used so we can improve it. Where consent is required, we rely on the choices you make through our cookie banner.
For security and fraud prevention. Legal basis: our legitimate interest in protecting our business, website and customers.
To meet legal obligations. This includes tax, accounting and other applicable legal requirements. Legal basis: compliance with a legal obligation.
🔍 Cookies and Tracking
We use cookies and similar technologies on our website. Essential cookies help keep the store working, including functions such as your cart, customer account and checkout.
With your consent, where required, we may also use:
Google Analytics 4 to understand how visitors use our website.
Meta Pixel to measure our advertising on Facebook and Instagram and help us understand the effectiveness of our campaigns.
TikTok Pixel to measure our advertising on TikTok and help us understand the effectiveness of our campaigns.
Klaviyo to provide and measure our email marketing.
You can manage your choices through the cookie banner available on our website.
🤝 Who We Share It With
We may share personal information with service providers where necessary to operate our business, including:
Shopify, which hosts and provides services for our online store.
Payment providers, to process payments securely.
PostNL and other delivery providers, to deliver your order. This may include your name, address and, where relevant, your email address or phone number for delivery notifications.
Klaviyo, for email marketing and related services.
Google, Meta and TikTok, for analytics and advertising where applicable and where the required consent has been provided.
We do not sell your personal information.
🌍 International Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, appropriate safeguards are used where required by applicable law. These may include an adequacy decision by the European Commission or contractual safeguards such as the European Commission's Standard Contractual Clauses.
⏱️ How Long We Keep It
Records that we are legally required to retain for tax and accounting purposes are kept for the applicable statutory retention period, generally seven years in the Netherlands.
Other personal information is retained only for as long as reasonably necessary for the purposes described in this policy, unless a longer retention period is required by law.
Account information may be retained for as long as your account remains active. Marketing information is retained as necessary to manage your marketing preferences and communications. Analytics information is retained in accordance with the applicable settings and policies of the services we use.
👶 Children
Our products are not intended for children and our website is not directed at them. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so we can take appropriate action.
🛡️ Your Rights
Under applicable data protection law, including the GDPR where applicable, you may have the right to:
Access the personal information we hold about you.
Correct personal information that is inaccurate or incomplete.
Request deletion of your personal information in certain circumstances.
Restrict or object to certain processing of your personal information, including direct marketing.
Receive certain personal information in a portable format.
Withdraw your consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise any of these rights, contact us using the details below. We will respond within the time period required by applicable law, generally within one month. We may need to verify your identity before processing your request.
📞 Complaints
If you are unhappy with how we handle your personal information, please contact us so we have an opportunity to address your concerns.
You also have the right to lodge a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens, or with the competent supervisory authority in your country of residence where applicable.
🔒 Security
We take reasonable technical and organisational measures to protect your personal information. However, no method of electronic transmission or storage is completely secure.
Please do not send sensitive personal information to us through unsecured channels.
🔄 Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements.
The latest version will always be available on our website. The date at the top of this policy indicates when it was last updated.
💬 Contact
Valdspore
info@valdspore.com
+31 6 36585466
Het Bildt 169
8245 CN Lelystad
The Netherlands
KVK 81311915
VAT NL003554073B39
